After-Sales Services

Our aftersales services for laser products encompass comprehensive support to ensure customer satisfaction and the long-term reliability of the products. These services and activities include:

Technical Support:

• Helpline: Providing prompt customer support to address urgent issues.
• Online Resources: Access to FAQs, manuals, troubleshooting guides, and video tutorials.
• Remote Assistance: Utilising software to diagnose and resolve issues remotely.

Spare Parts Management 

laser safety glasses:  Wearing laser safety glasses is crucial for several reasons. Firstly, they provide essential eye protection, as laser beams can cause severe damage, including burns and permanent vision loss. Designed to absorb or block specific wavelengths of laser light, these glasses protect the eyes from harmful exposure. Additionally, laser safety glasses ensure a safe working environment, help comply with regulations, and promote overall well-being and productivity in laser-related tasks. Please email for prices:

Radiation/Laser (Holmium/Yag/Co2) Combination Protective Eyewear in Model 33 offers Laser and Radiation protection in a single lens. For operator eye protection during procedures using C-Arm Fluoroscopy and Holmium/YAG/Excimer Lasers. Radiation lenses are made with the highest-quality glass lens from Schott. The model 33 Eurolite fitover, fits most types of prescription glasses. It is the perfect fitover frame if you need laser glasses to fit over your current eyewear.

Radiation Lead Equivalency = 0.75mm (+/- .05) PbEq

• Inventory Management: Maintaining a stock of essential spare parts to reduce downtime.
• Parts Replacement: Facilitating quick and easy access to replacement parts

Raycus laser sources are highly affordable, making them popular across various industries that need cost-effective laser marking machines.

  Max Laser sources are economical, However, unlike the Raycus laser source, they have better stability.

We stock a complete range of spare parts for laser sources. The JPT laser source, a distinctive brand from Singapore, is renowned for its high-quality marking results and stability, utilising MOPA technology.

1. Training
Initial Training: Comprehensive training for customers on how to use and maintain the laser equipment.
Advanced Training: Offering advanced courses for more in-depth knowledge and specialised applications. Where a Laser Manager is needed
Refresher Courses: Periodic training sessions to update customers on new features and best practices.
2. Warranty and Service Contracts
Warranty Services: Handling claims and repairs covered under warranty.
Extended Warranties: Offering additional coverage beyond the standard warranty period.
Service Contracts: Providing various levels of service agreements tailored to customer needs.
3. Software Updates and Upgrades
Firmware Updates: Regular updates to improve performance and add new features.
Software Upgrades: Offering new software versions that enhance functionality or introduce new capabilities.
4. Customer Feedback and Improvement
Surveys and Feedback: Collecting customer feedback to improve products and services.
Product Improvement: Using feedback to drive product enhancements and development.
5. Documentation and Compliance
Regulatory Compliance: Ensuring all services and products comply with relevant standards and regulations.
Documentation: Providing detailed documentation for all service activities and updates.
6. Customer Relationship Management (CRM)
CRM Systems: Using CRM software to manage customer interactions and service histories.
Personalised Service: Tailoring after-sales support based on individual customer profiles and usage patterns.
Best Practices for Aftersales Service
Proactive Communication: Regularly update customers on the status of their service requests and upcoming maintenance.
Customer Education: Empower customers with knowledge and resources to use and maintain their lasers effectively.
Quality Assurance: Ensure all service activities meet high-quality standards to build trust and reliability.
Implementing a robust aftersales service strategy not only enhances customer satisfaction but also fosters long-term loyalty and positive word-of-mouth for your laser products.